Commonly Asked Questions on LeashLocket Dog Leash and Collar Products
Retractable Leash Questions
Q: LeashLocket retractable dog leash is so small, is it strong enough to hold my dog?
A: LeashLocket retractable leash comes in two sizes, with the large size designed to safely hold dogs up to 90 pounds and a small size for dogs up to 55 pounds. We subjected LeashLocket to independent testing by Bureau Veritas, a world leader in conformity assessment and certification services. For each size, Bureau Veritas determined the pull force - the maximum force LeashLocket is able to withstand. The small LeashLocket withstood a pull force of 135 pounds, while the large LeashLocket withstood 200 pounds. LeashLocket’s revolutionary design employs the same kind of retractable webbing used in many larger leashes. Water drains effortlessly from the Locket (please refer to the FAQ on how to properly dry your LeashLocket), and high-quality stainless steel springs keep your leash in smooth working order. Just follow the safety and use instructions included with every LeashLocket purchase, or read them on our website at http://www.leashlocket.com/safety-and-use/.
Q: How is LeashLocket different from other retractable leashes?
A: LeashLocket is the only retractable leash on the market that extends nearly 6 feet designed to be carried right on your dog’s collar via a magnetic connection when you want your hands free while out with your pet. Every LeashLocket sold comes with a collar attachment for your existing dog's collar or harness. Before using LeashLocket for the first time, you’ll snap the collar attachment around your dog’s collar or harness with the magnetic rivet facing outward. When you want your hands free or want to let your dog run without the leash, you’ll retract the leash into the locket all the way up to your dog’s collar and then connect the magnet on the reverse side of the LeashLocket to the rivet on the collar attachment. Lock the brake button to keep your LeashLocket securely in place on your dog’s collar or harness, within easy reach whenever you’re with your dog. Once your dog is fitted with LeashLocket, you can always attach it easily and quickly to let your dog carry the leash for a change!
Q: Why would I choose LeashLocket over another kind of retractable leash?
A: Because LeashLocket stays on your dog’s collar or harness when you want to be hands-free while with your dog, you won’t lose it and you can’t forget it. So you’ll always have your leash close at hand whenever you’re with your dog. LeashLocket brings instant control, safety and convenience to every walk with your pet. You won’t have to struggle to catch your dog and clip on a leash in unpredictable or dangerous situations – instead you’ll just grab it and go - and LeashLocket lets your dog carry the leash for a change!
Q: What sizes does LeashLocket come in?
A: LeashLocket comes in two sizes: Small is designed to securely hold dogs up to 55 pounds, while large holds dogs up to 90 pounds.
Q: Is LeashLocket right for miniature or toy dog breeds?
A: The small LeashLocket is designed for small dogs up to the weight of 55 pounds. We strongly recommend, however, that owners of dogs weighing less than 15 pounds use LeashLocket with a harness rather than a collar. When used with a harness, dogs carry LeashLocket on their backs rather than underneath their neck areas, where LeashLocket could be cumbersome for some miniature and toy dog breeds.
Q: How do I know what size LeashLocket is right for my dog?
A: If your dog weighs under 55 pounds, the small LeashLocket is the correct choice for your dog. If your dog weighs between 55-90 pounds the large LeashLocket is the correct choice. LeashLocket, however, is designed to be used with dogs that are normally well behaved. If your dog is untrained or otherwise difficult to control, LeashLocket may not be the best choice for you.
Q: If my dog weighs more than 90 pounds, can I still use LeashLocket?
A: No, the large LeashLocket is only recommended for dogs up to 90 pounds.
Q: How was LeashLocket tested?
A: LeashLocket underwent extensive, independent consumer product inspections and testing through Bureau Veritas (BV). BV is a global leader in the Quality Assurance, Health, Safety & Environmental, and Social Responsibility Industry.
Q: What if my LeashLocket breaks?
A: LeashLocket offers the original purchaser a 30-day money back guarantee and replacement warranty from the date of purchase on all parts. If any part of the LeashLocket is damaged, return the damaged unit along with your proof of purchase to us prepaid. Your LeashLocket will be repaired and sent back to you. Should repair not be feasible, we will send you a new LeashLocket. For full details, please see the LeashLocket warranty.
Q: I don’t like to buy over the Internet. Can I find it in stores?
A: Yes, following our launch in September 2011 LeashLocket will begin to be stocked in pet-product retailers across America. Simply access our retailer map to find your nearest store.
Q: Do I need to buy a special collar to use a LeashLocket?
A: In most cases no, LeashLocket comes with a riveted collar attachment that simply snaps around your dog’s existing collar or harness with the rivet facing outward. The attachment fits standard 5/8” to 1 1/2” collars and harnesses, and when you are finished with your walk you’ll retract the lead and then snap the magnet on the back of your LeashLocket to the rivet on the attachment for your collar or harness. Always make sure LeashLocket's snaphook is clipped to your dog's D-ring before returning LeashLocket to the magnetic snap on the collar attachment. If the snaphook is not clipped to your dog's D-ring, your dog will not be on the leash when you pull LeashLocket off the collar attachment. Please refer to our safety and use instructions for further information. http://www.leashlocket.com/safety-and-use/
Q: I lost my collar attachment and need another one. Do I need to buy a whole new leash?
A: No. Please contact customer service to order an additional collar attachment. www.leashlocket.com/contact-us/
Q: Can I get my LeashLocket wet?
A: Yes, LeashLocket is water resistant and designed to allow water to drain easily from the locket. But the LeashLocket lead needs to be dry in order to move freely in and out of the locket. So if your dog goes swimming while wearing LeashLocket, for example, you will need to remove LeashLocket from your dog’s collar or harness, extend the leash fully, rinse it with clean water, and allow it to dry extended flat. Once the leash is dry, either take hold of the snaphook at the end of the lead or secure it to a stationary object in order to avoid possible injury during retraction, and retract the lead back into the locket. Your LeashLocket is now ready to be returned to your dog’s collar or harness! Please be aware that prolonged submersion in water, especially chlorinated water can damage the LeashLocket.
Q: Can I keep the LeashLocket attached to my dog at all times?
A: No, the LeashLocket is designed for convenience, instant control and safety, only while your dog is under supervision. When your dog is not under your supervision, LeashLocket should be removed to prevent injury.
Q: Are there any precautions I should take when retracting the Leashlocket leash?
A: When retracting the LeashLocket lead into the locket you must ensure that the snaphook at the end of the lead is attached to your dog’s collar or harness or another stationary object. This will prevent the snaphook from flying through the air during the retraction process, possibly causing injury.
Q: How much does LeashLocket weigh?
A: The small LeashLocket weighs just under 3 ounces (72.3 grams). The large LeashLocket weighs just under 4 ounces (113 grams).
Q: How does LeashLocket help abused and neglected pets?
A: A portion of the proceeds from LeashLocket sales goes to The LeashLocket ASTRO (Animal Shelter Treatment, Rescue, & Outreach) Foundation, a Colorado non profit corporation, which supports organizations that foster animals in need http://www.leashlocket.com/non-profit/. The LeashLocket ASTRO Foundation donates money and products to these organizations, sponsors events and disseminates information for top-rated animal shelters nationally. Shelters seeking LeashLocket ASTRO Foundation support submit their animal care policies to the Foundation. They are then reviewed in terms of adoption rates, no-kill policies and responsible administration. Please visit our Foundation link above to learn more about our current projects and how you can help.
Q: What colors does LeashLocket come in?
A: LeashLocket is currently available in Red, Blue, Pink and Black. We hope to be offering a broad range of new and exciting colors and patterns soon – watch this space!
Q: Is LeashLocket available to customize?
A: We’re open to producing additional colors, team names, patterns, pictures etc. should there be enough demand. Send us an e-mail at firstname.lastname@example.org to let us know what you’d like to see!
Q: Is LeashLocket available outside the continental US?
A: LeashLocket is available in many regions, please e-mail us your address. We’ll calculate the postage due and send you the total due.
Q: What is the warranty on LeashLocket?
A: Please see our warranty.
Q: How much is shipping & handling?
A: Shipping and Handling is calculated for each order. Once your items are added the the shopping cart please click Estimate Shipping and Tax in order to see your order totals.
Q: Is your checkout system secure?
A: You can shop at LeashLocket.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards payments safely and securely for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card processing networks. See an online payments diagram to see how it works.
The company adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
www.LeashLocket.com is registered with the Authorize.Net Verified Merchant Seal program.
Q: What forms of payment do you take?
A: We take American Express, Visa, Mastercard, Discover and Paypal.
Q: My order hasn’t arrived. What do I do?
A: Please contact customer service with your order number and we will research your order status.
Q: My order is incorrect. What do I do?
A: Please contact customer service with your order number and we will research your order. Note that your order may have already been submitted to our warehouse for shipping and may not be able to be altered.
Q: How do I place a bulk or wholesale order?
A: Please contact our Sales department at email@example.com.
Q: Where is LeashLocket Ltd. located?
A: We’re headquartered in colorful Colorado at:
2442 South Downing Street
Denver, Colorado 80210
(877) 698-2544 Toll Free
(303) 722-1970 Facsimile
Q: How do I get in contact with LeashLocket, Ltd.?
A: Please call or write to us at the phone numbers and address above, or send us an e-mail to firstname.lastname@example.org.